FAQs

Get answers to common questions.

  • Is online ordering available?

    No, online ordering is not available at the moment. Please come in store to rent.

  • When are my books due?

    Rented books are due back by 12/07/17 by 5:00pm

  • Do you ship?

    No, shipping is unavailable. All books must be picked up in store.

  • What is your refund policy?

    All sales are final after Friday, September 1, 2017.

  • Where do I return my books?

    Return all rented books to the bookstore at 3323 Workman Mill Rd., Whittier, CA 90601.

  • Where is your store located?

    Our address is 3323 Workman Mill Rd. Whittier, CA 90601. The store is just across from the Administrative Justice Building and student parking down North Drive. Located next to the Flower Shop and Church.

  • What is considered damaged?

    Damaged books are books that are returned torn, missing pages, blacked out pages, water damage, mold, or anything that prohibits re-use of the book.

  • What if I forget to return my books by the due date?

    Books not returned by the due date will be charged the difference between the retail cost of a new textbook, minus the rental fee paid, plus a ten dollar late fee.

  • How long is the rental duration?

    Books can only be rented for the duration of the semester and are due Finals week.

  • Are my online payments secure?

    You can shop at Rio Hondo Bookmart with confidence. We have partnered with Authorize.Net, a leading payment gateway since 1996, to accept credit cards and electronic check payments safely and securely for our customers.

    The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information through the electronic check and credit card processing networks. See an online payments diagram to see how it works.

    The company adheres to strict industry standards for payment processing, including:

    • 128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.

    • Industry leading encryption hardware and software methods and security protocols to protect customer information.

    • Compliance with the Payment Card Industry Data Security Standard (PCI DSS).

    For additional information regarding the privacy of your sensitive cardholder data, please read the Privacy Policy.

    RHCBookmart.reterval.com is registered with the Authorize.Net Verified Merchant Seal program.